What Bad Web 2.0 Customer Service Looks Like

After my Verizon e-mail went down for several hours yesterday, I checked the Web 2.0 "newspaper": Twitter.  I quickly discovered many tweets and even a few blog posts, such as Verizon Email Outage: Twitter and Central for Webmail, about the outage, which appeared to be national in scope. To my surprise, however, @Verizon, the official Verizon corporate Twitter account, and @VerizonSupport, the official Verizon customer service Twitter account, weren't … [Read more...]