ICT Success = People First and Technologies Last

Does my recent rave review about xPotomac's innovations mean I think all conferences should feature mind maps and tweets instead of PowerPoints? I hope it goes without saying "of course not!" Why? Due to POST, which I've written about before briefly. POST is a useful acronym coined by Charlene Li and Josh Bernoff, the authors of Groundswell. It stands for People, Objectives, Strategy, and Technologies. The acronym is a reminder to always start information … [Read more...]

Video Clip of the Month: Concentrate on Relationships

Groundswell is so far the best book on social media I've ever read. Written by Charlene Li and Josh Bernoff (and recently updated), the book is a must read for anyone who pieces together coherant communications strategies. My favorite quote — "concentrate on the relationships, not the technologies" — supports the book's four steps for social media planning: (1) people, (2) objectives, (3) strategy, and (4) technology. It also sets the stage for a brilliant … [Read more...]