Through the Web 2.0 Looking Glass
"Rose is a rose is a rose is a rose," is a Gertrude Stein quote we've all heard reminding us things are what they are no matter what you call them. In the communications world, however, the term "influencer" doesn't necessarily mean the same thing. One communications practitioner may define and apply the influencer concept in a way worlds apart from a second practitioner, though both are trying to harness influencers to change ideas, motivate new … [Read more...]
A Communications 301 rule of thumb is "information alone doesn't change behavior." You might have brilliant left-brained arguments about why people should do something, but if you don't touch them emotionally, they won't be swayed. O.K., maybe they'll give you a thumbs up, but they won't act. Raising awareness is only effective in changing behavior when you have the time and resources to reach the saturation point of "everybody knows that everybody knows … [Read more...]
Are you ready to start blogging to get your ideas out into the social media ecosystem? Or are you hesitating, afraid to get your feet wet? Here are eight steps to get comfortable—and your content carefully calibrated to your target audience—before you take the “publish” plunge. 1. Decide what to blog about. Choosing the right niche for your blog is perhaps the most important choice you can make before you actually start blogging. Search for a way to … [Read more...]
Once you get past the "should my company be blogging” hurdle, you need to ask yourself "what type of blog is right for my company?" Unfortunately, many companies forget that question and take starting a blog lightly. That sets them up for a blog full of regurgitated press releases with a high snooze factor and little readers. To remove the snooze from your company blog, figure out what strategy (or strategies) will build the most rapport with your target … [Read more...]
Now that anyone can break a story through Twitter is the old-fashioned press release obsolete? People have been predicting its demise for years, but I think the truth is much more complicated. As I wrote in my Are Blogs King and Press Releases Obsolete? post last year, today’s Web 2.0 world doesn't mean you should stop issuing press releases and replace them with announcements on your blog. Likewise, you shouldn't just start tweeting all your announcements. … [Read more...]
Microsoft Director of Corporate Communications for Citizenship Tom Murphy recently wrote a thought-provoking blog post on how social media is clearly important but not the end of public relations and marketing as we know it. "We should all embrace social media where it is useful, makes sense and has a practical use, but the baby needs to remain safely in the bath," he wrote. I am completely with him about embracing and mobilizing social media to support your … [Read more...]
I was glad to read in the Huffington Post today that cyberbullying is no longer helping New York eyewear merchant Vitaly Borker get top Google rankings and more business. Instead, Borker is behind bars charged with, among other crimes, fraud, interstate threats, and cyber stalking. A Manhattan judge has denied him bail. Accordingly to the New York Times, Borker intentionally created a customer experience so vile, his customers would rant about it on the … [Read more...]
Twitter followers of retiring Sen. Chris Dodd (D-CT) got a surprising tweet from him last Thursday morning. “U love torturing me w this shit.” was tweeted from the Senator's Twitter account @SenChrisDodd. Then came the tweet “From Dodd Staff – Apologies to Dodd’s followers, last tweet was not from Chris Dodd.” The first tweet has quickly deleted but not before some of his followers took screenshots and sent out comical tweets about it. Later in … [Read more...]
My November 2010 video clip of the month is an oldie but goodie. It's a parody of last spring's “Buckets for the Cure” fundraising partnership between KFC and Susan G. Komen for the Cure. The low-tech, cheaply produced parody video, by Greg and Lou, a New York City comedy duo, received 10,795 hits on YouTube as of Nov. 1, 2010. This is more than both of KFC's high-tech and presumably expensive-to-produce "Buckets for the Cure" campaign videos: KFC Employees … [Read more...]
We're in an extraordinary moment in journalism. "Who needs newspapers when you have Twitter?" many are saying. Others predict that all media as we know it today will become social and that journalists will become storytellers reporting in "interactive" ways. Granted "interactive" reporting hasn't caught on yet, but most people today do expect interaction on social networks. That’s the “social” part of social media. Apparently, the Washington Post, … [Read more...]
Social media will replace traditional media as the main tool for public relations practioners within two years, according to a new survey by StevensGouldPincus, merger and management consultants to the communications industry. Today, communications consulting firms devote 30 percent of their total percentage of work to social media as opposed to traditional media. Next year, the percentage will increase to an average of 42 percent. "If this trend … [Read more...]
Mashable posted a fascinating article today about how McDonald's spent a modest $1,000 on a pilot Foursquare campaign resulting in 33 percent more foot traffic in one day, more than 50 news articles, and 600,000 people opting to follow and fan the brand on social media sites. McDonald's Foursquare Day on April 16 used 100 randomly awarded $5 and $10 gift cards to lure Foursquare users into McDonald's restaurants to check in. Foursquare is a mobile … [Read more...]
My September 2010 video clip of the month features Conan O’Brien revealing the name of his new TBS series using a Sharpie and some white paper in a YouTube video. I picked the video because it shows how social media is changing the way major announcements are made. For most of the last century, major public statements were made through press releases and press conferences for the media. Today, press releases aren’t just for journalists anymore, and they are … [Read more...]
After my Verizon e-mail went down for several hours yesterday, I checked the Web 2.0 "newspaper": Twitter. I quickly discovered many tweets and even a few blog posts, such as Verizon Email Outage: Twitter and Central for Webmail, about the outage, which appeared to be national in scope. To my surprise, however, @Verizon, the official Verizon corporate Twitter account, and @VerizonSupport, the official Verizon customer service Twitter account, weren't … [Read more...]
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