Back when I was editor-in-chief of my university's student newspaper in the 1980s, it seemed we were on the cutting edge. We'd recently obtained some PCs, WordStar word-processing software, and a laser printer, so we could print out articles reporters typed themselves in columns ready for layout. It was so much easier than retyping and coding all the copy with an old phototypesetting machine. Even with the new technology, however, laying out the newspaper still … [Read more...]
Tweeted & Deleted: Dodd’s ‘Technical Mistake’
November 22, 2010 by
Twitter followers of retiring Sen. Chris Dodd (D-CT) got a surprising tweet from him last Thursday morning. “U love torturing me w this shit.” was tweeted from the Senator's Twitter account @SenChrisDodd. Then came the tweet “From Dodd Staff – Apologies to Dodd’s followers, last tweet was not from Chris Dodd.” The first tweet has quickly deleted but not before some of his followers took screenshots and sent out comical tweets about it. Later in the day, … [Read more...]
The Washington Post: A Barrier to Communication?
October 21, 2010 by
We're in an extraordinary moment in journalism. "Who needs newspapers when you have Twitter?" many are saying. Others predict that all media as we know it today will become social and that journalists will become storytellers reporting in "interactive" ways. Granted "interactive" reporting hasn't caught on yet, but most people today do expect interaction on social networks. That’s the “social” part of social media. Apparently, the Washington Post, however, … [Read more...]
Will Social Media Kill Traditional Public Relations?
October 2, 2010 by
Social media will replace traditional media as the main tool for public relations practioners within two years, according to a new survey by StevensGouldPincus, merger and management consultants to the communications industry. Today, communications consulting firms devote 30 percent of their total percentage of work to social media as opposed to traditional media. Next year, the percentage will increase to an average of 42 percent. "If this trend persists, … [Read more...]
Video Clip of the Month: Conan’s YouTube Choice
September 2, 2010 by
My September 2010 video clip of the month features Conan O’Brien revealing the name of his new TBS series using a Sharpie and some white paper in a YouTube video. I picked the video because it shows how social media is changing the way major announcements are made. For most of the last century, major public statements were made through press releases and press conferences for the media. Today, press releases aren’t just for journalists anymore, and they are … [Read more...]
How Crowdsourcing Helped Iranians Beat the Censor
August 16, 2010 by
I read a fascinating article in Newsweek today about a 25-year-old computer programmer who created crowdsourcing software that broke the grip of Iran's censors after the disputed 2009 election. The programmer, Austin Heap of San Francisco, developed the software, called Haystack, to open up social networking sites the Iranian government was blocking, such as Twitter and Facebook, to allow people on the ground in Iran to organize inside the country and communicate … [Read more...]
Newspapers & News Sites ‘Like’ New Tweet Button
August 14, 2010 by
Newspapers and news sites played an important role in Tuesday's launch of Twitter's new new “Tweet” button. More than 30 large websites secretly changed their designs overnight to begin using the new button on its launch day. Among those sporting the “Tweet” button Tuesday morning were: Arizona Republic/azcentral.com CBS Interactive CNN.com Detroit Free Press HuffingtonPost.com SFGate.com Sky News The Cincinnati Enquirer The Des Moines … [Read more...]
30 Tweet Gems from Emergency Social Data Summit
August 13, 2010 by
You might remember one of the good news stories to come out of January's Haiti earthquake. A Canadian woman trapped in rubble sent a text message to Canadian foreign ministry officials thousands of kilometers away. The message was relayed back to Canadian authorities in Haiti who were able to find and rescue her. With people increasingly using text messages, Facebook, Twitter, and other new media tools to seek help in a disaster, the American Red Cross sponsored … [Read more...]
Google Says ‘Good-Bye’ to Google Wave
August 6, 2010 by
After a little more than a year, Google is waving "good-bye" to Google Wave. Google Wave was supposed to be the hot new social networking platform and for a time you were considered special if you had been one of the lucky ones to receive an invite. The only thing is many people, including me, couldn't find a pratical "real work" use for it. With Google Wave, collaborators share—in real time or over time—e-mail, instant messaging, wikis, and social networking … [Read more...]
A Match Made in Twitter? Discovering Who to Follow
July 31, 2010 by
Twitter is rolling out a great new feature called "Who to Follow" that offers users personalized recommendations for people to follow on the microblogging service. If you're one of the Twitter users selected early for the roll out (like me!), you'll find the new feature on the top right of your homepage at Twitter.com (when you're logged into an account). Twitter introduced the new "Who to Follow" feature in a blog post yesterday: The algorithms in this feature, … [Read more...]
What Bad Web 2.0 Customer Service Looks Like
June 30, 2010 by
After my Verizon e-mail went down for several hours yesterday, I checked the Web 2.0 "newspaper": Twitter. I quickly discovered many tweets and even a few blog posts, such as Verizon Email Outage: Twitter and Central for Webmail, about the outage, which appeared to be national in scope. To my surprise, however, @Verizon, the official Verizon corporate Twitter account, and @VerizonSupport, the official Verizon customer service Twitter account, weren't … [Read more...]
World Cup, NBA Fans Break Twitter Record
June 22, 2010 by
Two major sporting events this week created tweet tsunamis that helped Twitter reach all-time records for tweets. After the 2010 World Cup soccer tournament started two weeks ago, the social networking site began seeing huge traffic whenever a big goal was scored. Though Twitter normally sees about 750 tweets per second on an average day, a record was set Monday when tweets were sent at a rate of 2,940 per second just 30 seconds after Japan scored against … [Read more...]
Exciting or Scary? Rise of Social Media Swarms
May 24, 2010 by
Today, we are on the verge of a massive shift in the way we communicate and inspire action. Social media is creating a new kind of communications fluidity, a fully immersive experience enabling conversations to be hijacked in ways unimaginable in decades past. Up until the 1980s, totalitarian governments, superpowers, media cartels, and leading brands had dominant control over national and even global dialogues because of superior resources and a monopoly … [Read more...]
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